mineph Frequently Asked Questions

mineph accepts the following Philippine government-issued IDs for KYC verification: PhilSys National ID, passport, driver's license, UMID card, SSS ID, PRC ID, and Postal ID. You'll also need proof of address dated within the last three months — a utility bill, bank statement, or barangay certification works. KYC is required before your first withdrawal can be processed, so submitting your documents early keeps things moving.

No — mineph strictly enforces a one account per player policy, as required by PAGCOR regulations. Each person may register and use exactly one account. If you accidentally create a duplicate, contact support immediately to have it resolved. Accounts found to be duplicates will be closed without notice, and any winnings or bonuses accumulated on the secondary account may be forfeited. Using a family member's account on their behalf is also prohibited.

Go to the mineph login page and click "Forgot Password." Enter the email address linked to your account, and we'll send a secure password reset link within a few minutes. Check your spam or junk folder if it doesn't arrive. If you no longer have access to that email address, contact mineph support via live chat — our team can assist after verifying your identity through your registered mobile number and KYC information.

Contact mineph support at support@mineph.org and request voluntary account closure. Our team will process the request within five business days. Any verified real-money balance remaining in your wallet will be returned to your registered GCash, PayMaya, or bank account after identity confirmation. If you're closing your account because you want to stop gambling, we strongly recommend activating a permanent self-exclusion alongside the closure request — see our Responsible Gaming page for details.

Absolutely — mineph is fully optimised for mobile play through your browser, with no app download required. The entire platform, including the game library, wallet, and account settings, runs smoothly on Android and iOS devices on any Philippine mobile network (Globe, Smart, DITO). If you experience any loading issues on mobile, try using Chrome on Android or Safari on iOS, and make sure you're on a stable 4G or WiFi connection before playing live casino games.

Yes — mineph offers a full live casino lobby with real dealers streamed in real time. Games include live baccarat, live roulette, live blackjack, live Andar Bahar, and more. Live dealer games are subject to separate game-specific rules available in each game interface. Bets are placed in PHP and results are determined by physical game equipment in a regulated studio environment, not by RNG. Minimum and maximum bet limits vary by table.

Yes — mineph's sportsbook covers PBA basketball, the Philippine national football team, boxing (including Filipino world champions), UFC, NBA, and other international sports. Bets are placed in Philippine Peso. Markets include standard pre-match betting and, for major events, in-play live betting. Sports betting at mineph is subject to the same KYC and responsible gaming rules as all other game categories. Check the sports section of your mineph account for currently available markets.

In the event of a technical malfunction during a game session, mineph's server-side records are the authoritative record of game outcomes. If a manifestly erroneous payout occurs — for example, a display error or system fault resulting in an obviously incorrect result — mineph reserves the right to void the affected round and return your stake. If you experience a disconnection mid-game, your bet stake is preserved and the round outcome is recorded on the server. Contact support with the game session reference for resolution.

The minimum age to play at mineph is 21 years old — as mandated by PAGCOR for all casino-style and sports betting gaming in the Philippines. Age verification is conducted during the KYC process using government-issued Philippine ID. Any account found to belong to a person under 21 will be permanently closed, all activity voided, and the matter reported to PAGCOR. There are no exceptions to this rule. Gaming at mineph is strictly for adults.

Log in to your mineph account and go to Account Settings → Responsible Gaming → Self-Exclusion. You can choose a temporary period (24 hours, 7 days, 30 days, 6 months, or 1 year) or request permanent exclusion. Self-exclusion is activated within minutes and cannot be reversed during the elected period. For permanent exclusion, contact support directly to ensure it's processed across all mineph systems and registered with PAGCOR's national self-exclusion registry, which covers all Philippine-licensed gaming platforms.

Yes — mineph provides daily, weekly, and monthly deposit limit tools accessible in your account settings under Responsible Gaming. Limits can be set in any PHP amount you choose. Reductions take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before activation — giving you time to reconsider the change. We also offer session time limits and reality check pop-ups that show your net position at intervals of your choosing during gameplay.

If gambling is negatively affecting your finances, relationships, work, or mental health, please reach out. mineph support is available 24/7 at support@mineph.org and can help you activate any responsible gaming tool, including permanent self-exclusion. PAGCOR operates a responsible gaming helpline and referral service for Filipino players — contact details are available through official PAGCOR government channels or by asking mineph support for a referral. Professional counselling services are available at no cost through PAGCOR's program. You are not alone.